Terms of Use and Conditions/Store Policies:
By using and purchasing through this site, you automatically acknowledge and agree to our terms and policies. We reserve the right to change these terms at any time.
ORDER PROCESSING TIME: If the item is in stock, order processing time is 2-3 business days during normal operations. If it is an item made to order or pre order processing time varies and will be stipulated on the listing.
ORDER CANCELLATION & ORDER RETURNS: ALL SALES ARE FINAL. We do not accept returns on wood molds and silicone liners. There is a 20% chargeback for any cancellations, there are no exceptions to this policy.
CUSTOMER CONTACT INFORMATION: We may need to contact you about your order. If proper contact information is not provided, we are not responsible for any issues that may arise with your order. We reserve the right to cancel an order due to non-response and/or non-compliance.
DAMAGED ITEMS: If your items arrive damaged, please capture photo documentation/proof of the damage and contact us immediately and email it to us at wetwmontreal@gmail.com
MISSING PACKAGES: Please take special note that we are not responsible for a package that has been shown delivered by the USPS but is missing to you. Porch/Mail Theft is becoming more and more prevalent and it is not the responsibility of Winston and Walter Artisanal Products or the USPS to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the Canada Post or USPS, please contact your local Canada Post or USPS office as they are best equipped to locate your package.
Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The provided information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with the Canada Post or USPS to resolve any situations that may arise.
Shipping methods are selected by the customer at checkout.
CUSTOMS CLEARANCE: Buyers are responsible for any customs duties, tariff or import tax payable on any goods by any International customs authority, all duty, excise duty and other costs which become liable to pay are paid by the recipient of the goods.
INTERNATIONAL SHIPPING PRICES: Please email us for shipping quotes for outside of Canada and USA.
